gh66's Privacy Policy

1 Information Collection

gh66 collects certain types of personal information to improve your experience and provide secure services. This information is collected only when you voluntarily provide it or when it is automatically gathered through the normal process of using the platform.

1.1 Information Provided Directly

• Name, email address, and contact details
• Username chosen at the time of account creation
• Date of birth for age verification (we serve only individuals aged 21 and above)
• Information linked to payment methods (bKash, Nagad, Rocket, Upay, or bank account details)
• National ID card or passport information for identity verification
• Information provided when contacting the support team

1.2 Automatically Collected Information

• IP address and device identification information
• Browser type, language settings, and operating system
• Pages visited on the platform and navigation patterns
• Login and logout times, total session duration
• Information obtained from cookies and similar tracking technologies
• Transaction history and gaming activity records

2 Purpose of Information Use

gh66 uses collected information for the following legitimate purposes. Information is never used beyond the purposes stated here.

2.1 Account & Identity Verification

Information is used to confirm your identity and prevent unauthorized access. This is essential for fraud prevention and ensuring responsible gaming.

2.2 Service Delivery & Improvement

User information is analyzed to create a personalized experience based on your preferences, plan new features, and improve the overall quality of the platform.

2.3 Financial Transaction Processing

The necessary financial information is used to securely process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfers.

2.4 Customer Service

Our 24/7 support team may access account-related information to resolve your issues quickly. Records of live chat and email communications are retained to ensure service quality.

2.5 Security & Fraud Prevention

Information is analyzed to detect suspicious activity, prevent account hacking, and meet anti-money laundering (AML) requirements.

2.6 Communications & Promotions

If you have consented to receive communications, you may be informed about new promotions, bonuses, and important platform updates. You can withdraw this consent at any time.

3 Information Sharing & Disclosure

gh66 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

Limited information may be shared with selected third-party service providers for payment processing, technology infrastructure, and customer service support, under strict confidentiality agreements. These partners may only use the information for the specified tasks.

3.2 Legal Obligations

Information may be disclosed in compliance with applicable law in response to court orders, lawful government directives, or other legal obligations. In such circumstances, we provide only the minimum information legally required.

3.3 Protective Measures

Necessary information may be shared with relevant authorities to detect and prevent fraud, money laundering, or other illegal activities. This is essential to protect the interests of all honest users.

4 Information Security Measures

gh66 follows the highest industry standards for protecting your information. Our security framework operates on multiple levels.

• SSL/TLS Encryption: All data exchanged between the website and servers is transmitted through encrypted connections, preventing third parties from reading it.
• Secure Data Storage: Your information is stored on secure servers, and firewalls and security protocols are used to prevent unauthorized access.
• Access Controls: Only authorized personnel can access the information needed for specific tasks. Every access is logged and monitored.
• Regular Security Reviews: Our technology team conducts regular security audits and keeps systems updated against the latest threats.
• Payment Security: Information integrated with local payment methods such as bKash, Nagad, Rocket, and Upay is always transmitted through encrypted channels.
• Two-Factor Authentication: Additional verification steps are in place to enhance account security.

Please note that no internet-based system is completely impenetrable. We therefore ask you to keep your account password secure and to notify our support team immediately if you notice any suspicious activity.

5 Cookie Policy

The gh66 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the core functions of the platform. They are essential for keeping your login session active, performing security checks, and remembering your language preference.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language selection, game settings, and display preferences.

5.3 Analytics Cookies

Analytics cookies are used to collect anonymous statistics to understand how different parts of the platform are being used. This information is not personally identifiable.

You can control or delete cookies through your browser settings. However, please note that disabling certain cookies may cause some platform features to not work properly.

6 Data Retention Period

gh66 retains your personal information only for as long as it is necessary to fulfill the original purpose. Generally:

• Active accounts: All information is retained while the account remains active.
• Closed accounts: Even after an account is closed, certain information may be retained for a defined period in accordance with applicable regulations to meet legal, regulatory, and audit requirements.
• Transaction records: Financial transaction information is retained for the period required under financial regulations.
• Support conversations: Customer service records are retained for service quality improvement and dispute resolution.

After the defined period, information is securely deleted or anonymized so that no individual can be identified from it.

7 Your Rights

gh66 believes you should have full control over your own information. You may exercise the following rights:

7.1 Right to Access Information

You have the right to know what information we hold about you. A copy of your information will be provided upon request.

7.2 Right to Correction

If any information on your account is incorrect or incomplete, you may request that it be corrected. In many cases, you can update your information directly from your profile page.

7.3 Right to Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, we may be required to retain some information due to legal obligations.

7.4 Right to Object to Processing

You have the right to stop receiving marketing communications or to object to the use of your information for specific purposes. Contact us to exercise this right.

7.5 Right to Withdraw Consent

You have the right to withdraw any consent you previously gave at any time. Withdrawing consent will not affect any processing carried out prior to the withdrawal.

To exercise these rights, please contact our support team. We will endeavor to respond to your request within a reasonable time.

8 Protection of Minors

gh66 provides services only to individuals aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

Age verification is mandatory during the registration process. If we become aware that a minor has created an account, that account will be closed immediately and all collected information will be securely deleted.

If parents or guardians believe their child has created an account on gh66 in any way, please notify our support team immediately. We will take prompt action.

9 Third-Party Links & Services

The gh66 platform may from time to time reference third-party services such as payment gateways or game providers. These third parties have their own privacy policies, which may differ from ours.

gh66 is not responsible for how your information is processed through third-party services. We advise you to review the privacy policy of any third-party service before using it.

10 Policy Changes

gh66 reserves the right to update this Privacy Policy from time to time. The policy may be revised to accommodate service improvements, legal changes, or new technologies.

For significant changes, we will publish a notice on the website and/or notify you at your registered email. Continued use of the platform after changes have been made will be taken as your agreement to the updated policy.

The latest version of this policy will always be available on this page. Check the "Last Updated" date at the top of the policy.

11 Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.

You can also read the Terms & Conditions page to learn more about gh66's rules and terms of use, and visit the Responsible Gaming page to learn about responsible gaming.